Frequently Asked Questions

When payments are made online through the City of Norwich website, payments are not immediately reflected.  Our offices will post the transaction the next business day and proof of payment will be able to be viewed after midnight the day of posting.

If you paid in full using the Electronic Check option, clearance with the DMV will happen automatically in 10 business days.  You can request clearance be done manually after five full business days with a call to our office.  If you require clearance with the DMV faster than five business days, our office will require printed proof that the funds have successfully cleared your account. 

If you paid in full using a Credit or Debit Card, clearance with the DMV will also happen automatically in 10 business days.  You may request clearance be done as soon as the next business day, but only with a call to our office.  Please call (860) 823-3760 if you have further questions or would like to pay by phone.  (See Fee Schedule)

Online - you can pay your taxes online by ACH/Electronic Check through your checking or savings account or from a Credit Card or a Debit Card. The following convenience fees apply: Electronic Check - $1.50 per transaction; Credit Cards and Debit Cards - 2.9% per transaction - minimum of $1.50.

By Mail - A return envelope is included with your tax bill. Write the list numbers on your check. Your list numbers are shown on your bill. You may add together all of your bills and write one check including real estate and motor vehicles. If you wish to have a receipt returned to you, please send the entire tax bill and a self-addressed, stamped envelope with your payment. We will not mail your receipt if you fail to include a self-addressed, stamped envelope. Mail payments to: Norwich Tax Collector, 100 Broadway, Norwich, CT 06360. Do not mail cash.

In Person - You may pay by cash, check or credit card at the Tax Collector window on the first floor of City Hall. Also, during the peak collection times in July and January, you may pay your current levy tax bills at branches of M&T Bank.

If you have outstanding taxes and need to register or renew registration on an existing car, EVERY outstanding tax bill in the relevant name and all co-registrants' names must be paid in full.  Paying off just one registrant's name or trying to pay off one vehicle out of several is not sufficient for clearance with DMV.

Yes-during the months of July and January. You should expect to wait in line if you plan to pay in person during this period. Lines are longest at lunchtime, and especially as the last day to pay approaches. If you want to avoid waiting in line, consider paying your bill online, by mail, or by paying at a M&T Bank branch (if paying current taxes during January and July). When paying in person, bring your entire tax bill with you, and write your list numbers on your check for faster service.

In July 2018, we switched Collection Agencies.  Our accounts are no longer with Rossi Law Offices and any future communications will come from TaxServ Capital Services LLC.  We can accept payment in our offices (including the applicable fees) for FULL bills in collection only.  If you need to make arrangements for partial payments on bills in collection, please contact TaxServ Capital Services .  The funds will be forwarded to the Norwich Tax Collector approximately a week after payment is made to the collection agency.  After we are able to verify payment, we can accept payment on any later tax bills that are with us.  TaxServ's phone number is 1-866-497-2427.

If you believe you are being taxed in error for the time period and have proof of such, contact the City of Norwich Assessor's Office at 860-823-3723, to see if the bill can be adjusted.

Yes. Save your receipts for 15 years, which is the length of time during which municipal taxes are collectible. Receipts will be issued for payments made in person at the Tax Office window. If you pay by mail and would like a receipt, please send a self-addressed, stamped envelope with your payment. The Tax Office does not give out tax payment information over the phone for income tax purposes. If you would like copies of your receipts after taxes have been paid, they are available for $0.50 per copy or you can

The City is required, by law, to lien any property with unpaid taxes before the new bills can be released.  The lien is recorded at the City Clerks office on the public land records and it means that the property cannot be sold or transferred until the city's interest in the property is satisfied.  Every year of unpaid taxes gets one lien.  The fee is an additional $24.00 on top of the tax principal and interest.  Once all the taxes and fees are paid in full, the lien can be released.  You will receive the Notice of Lien and the lien itself even if you are on a payment plan.  There is no way to avoid the lien being placed other than paying the entire outstanding balance on the property before the date listed on the letter.

Yes, however we DO NOT recommend paying your taxes this way, especially towards the end of any month, as the envelope that the checks are mailed in DO NOT have a USPS postmark. Since CT General State Statute states "No tax or installment thereof shall be construed to be delinquent...if the envelope containing the amount due..., bears a postmark showing a date within the time allowed by statute for the payment of such tax or installment.", we will process the checks using the interest date of the day that the payment was received. Any other payments made by mail that are received with envelopes that do not have a USPS postmark will be processed in the same manner. Exception: Envelopes that are postmarked on time, but include payments that are postdated past the last day to pay will be processed with applicable interest.

Yes.  The City of Norwich has obtained some properties due to foreclosure.  They have been placed with a local Realtor to facilitate sales.  Contact Signature Properties of New England at (860) 447-8839 for more information.

Every so often, the city will have a Tax Sale on properties that are severely delinquent.  To be notified when the next sale is scheduled, visit our subscription service "Notify Me" and sign-up to receive an email notification the next time a Tax Sale is announced.

1)  We cannot accept the liability of improperly imparted or interpreted information, so therefore we cannot give out past payment amounts verbally or over the phone.

2)  In Person or By Mail:  Printed payment history reports are available in our offices for $0.50 per page.  Most accounts can be fit on 1-2 pages.  If you are unable to visit us at 100 Broadway, Norwich, you may mail us a detailed request with a check or money order for $0.50 per name requested and a self-addressed, stamped envelope for the returned report.

3)  Online:  Past payment information can be found online in much the same manner as you would search for bills to pay.  Find and follow detailed instructions here at IRS Payment Report.

Yes.  Effective December 24, 2025, the United States Postal Service (USPS) changed how mail is postmarked. Mail placed in USPS blue collection boxes is now postmarked when it reaches a regional processing facility, not when it is received.

Under Connecticut General Statutes § 12-146, tax payments are considered timely only if the envelope bears a USPS postmark dated on or before the due date. Due to this USPS change, payments mailed close to the due date may receive a later postmark and be considered late, resulting in statutory interest.

To ensure a valid mailing date, USPS recommends mailing your payment inside a Post Office and requesting a hand-stamped postmark or using Certified Mail or Registered Mail.

Taxpayers are encouraged to mail payments early or use one of the options above to avoid late postmarks.